Operations Manager

Role: Operations Manager

Employer: Zubeda Welcome

Salary:  £32,000–£34,000 per annum

Hours: Full time, 35 hours per week

Position: Permanent, subject to funding

Location: Hybrid

Closing date for applications: Rolling, until a suitable candidate is identified.

For more information and to apply:

Jobs – ZUBEDA WELCOME

About Us
Zubeda Welcome is an award-winning UK charity (shortlisted Charity Times Awards 2024 and others) that provides free access to madrasa (Islamic school) education for refugee and asylum-seeking children. Our mission is to help these children retain their faith and cultural identity while settling into life in the UK. We are a growing, volunteer-supported organisation committed to operational excellence and maximum impact. Visit www.zubedawelcome.org for more information.

Job Purpose
You will lead the core operations of the charity, ensuring smooth day-to-day delivery of our programmes, efficient processes, motivated team, and sustainable growth. Working closely with the CEO, you will drive operational improvements in a developing charity environment, with a strong focus on supporting vulnerable families.

Key Responsibilities (Core Operations Focus)
Lead and coordinate daily operations, aligning all activities with the charity’s mission.
Provide strategic input into short- and long-term planning as part of the senior leadership team.
Develop and refine operational policies, procedures and processes to improve efficiency.
Oversee programme delivery, ensuring high standards, smooth implementation and measurable outcomes for beneficiaries.
Manage the operational budget and resources responsibly.
Identify risks and ensure full compliance with UK charity law, regulations and internal policies.
Lead, mentor and develop a small dynamic team, including performance management and recruitment.
Support (as needed in a small charity): stakeholder engagement, fundraising events, volunteer coordination and outreach logistics.
Undertake any other reasonable duties required to support the charity’s work.

Essential Criteria (Mandatory – all applicants must meet these)
Minimum 3 years’ experience in operations or management roles (charity/non-profit experience preferred).
Full UK driving licence and access to your own car (essential for outreach and site visits).
Strong organisational, planning and time-management skills with the ability to handle multiple priorities.
Excellent written and verbal communication skills.
Proven leadership and team-management experience.
Right to work in the UK.
Willingness to work flexibly (occasional evenings and weekends) and undergo an enhanced DBS check.

Desirable Criteria
Degree in a relevant field (MBA or equivalent advantageous).
Knowledge of the UK charity sector and regulations.
Experience in fundraising, grant writing or partnership building.
Background in an agile, start-up or small charity environment.

Benefits
28 days annual leave (including bank holidays)
Prayer facilities
Free or subsidised travel
Company events
Opportunity to earn ongoing Sadaqa Jariya through meaningful work that benefits generations

Equal Opportunities
Zubeda Welcome is fully committed to equality, diversity and inclusion in line with the Equality Act 2010 and UK employment law. We welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion/belief, age or any other protected characteristic. This role is subject to an enhanced DBS check (standard for our child-focused work) and complies with GDPR data-handling requirements.

How to Apply
Please send your CV and a covering letter to [email protected].
Include any questions in your email. For further information, contact 07507 510 054.
Applications will be reviewed on a rolling basis – early applications are encouraged.